Grievance
Grievance Redressal Policy
CreatorFarm takes complaints relating to user harm, platform conduct, billing disputes, unsafe content, takedowns, and legal issues seriously. This policy explains how to submit a grievance and what information helps us review it properly.
Last updated: March 23, 2026Contact support
Grievance officer and channels
Grievance Officer: Vikalp Sharma
Email: support@creatorfarm.in
Postal address: 1205, Meeras Empire, Off MG Road, Goregaon West, Mumbai 400104, India
Support escalation: support@creatorfarm.in
Types of complaints we can review
Billing, unauthorized charge, refund, payout, or settlement complaints.
Unsafe content, harassment, impersonation, or prohibited activity complaints.
Privacy, account, takedown, infringement, moderation, or legal process concerns.
Information to include
Your name, contact information, and relationship to the issue.
Relevant usernames, creator page references, links, screenshots, or transaction identifiers.
A clear description of the grievance and the outcome you are requesting.
Acknowledgment, review, and escalation
We aim to acknowledge grievances within a reasonable period and review them based on severity, complexity, and applicable legal obligations.
Target acknowledgment timeline: within a reasonable business period or within the period stated by applicable law. Target substantive review timeline depends on the nature of the complaint and any payment, compliance, or legal review required.